Digital View - Return Policy - Return Merchandise Authorization, Product Returns, Order Returns, Customer Returns, Ecommerce Returns, Return of Goods

PRODUCT RETURN POLICY

Digital View warrants to the first end-user customer that the product, when shipped in its original packaging, will be free from defective workmanship and materials, and agrees that for the duration of the warranty period it will repair or replace the defective product or part thereof, at Digital View’s discretion, with a new or equivalent at no charge to the customer.

If you purchased directly from Digital View please submit your request using our automated RMA System here.

If you purchased through a distributor or reseller they may require that you return product to them.

We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange.

1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We wil review your request within 2 business days, do not send you item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.

4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Ship your item.

5. You can monitor the status of your return (24x7) by logging into our website.